Introduction

pyrionexavalo Financial Solutions ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard your information when you use our departmental budgeting platform and related services.

This policy applies to all users accessing our services through pyrionexavalo.com and covers our practices regarding data collection, processing, storage, and your rights as a data subject under South African privacy laws, including the Protection of Personal Information Act (POPIA).

Information We Collect

We collect several types of information to provide and improve our services:

• Account registration data including username, password, and profile information
• Financial data related to your departmental budgets and financial planning
• Communication records including support tickets and correspondence
• Usage data such as login times, features accessed, and platform interactions
• Technical information including IP address, browser type, and device characteristics
• Cookies and tracking technologies that help us understand user behavior

We also collect information automatically through your use of our platform, including session data, performance metrics, and system logs that help us maintain security and optimize our services.

How We Use Your Information

Your personal data is used for specific, legitimate purposes that directly relate to providing our budgeting services:

We may also use your information to send important service updates, security alerts, and educational content related to financial planning and budgeting best practices. Marketing communications are only sent with your explicit consent and can be opted out of at any time.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following limited circumstances:

• With trusted service providers who assist in platform operations, subject to strict confidentiality agreements
• When required by South African law or valid legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition (with prior notice)
• With your explicit consent for specific sharing purposes

Your Privacy Rights

Under South African privacy law, you have several important rights regarding your personal data:

To exercise these rights, contact our privacy team using the details below. We will respond to valid requests within 30 days and may require verification of your identity to protect your data security.

Data Security and Retention

We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:

• End-to-end encryption for data transmission and storage
• Regular security assessments and penetration testing
• Multi-factor authentication for administrative access
• Employee training on data protection and security protocols
• Incident response procedures for potential data breaches

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Account data is typically retained for the duration of your subscription plus seven years for financial record-keeping requirements. Usage logs are automatically deleted after 24 months unless required for ongoing security investigations.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your user experience and maintain platform functionality. We use both essential cookies (required for basic platform operation) and optional cookies (for analytics and performance optimization).

Third-party analytics tools may collect anonymized usage data to help us improve our services. This data cannot be used to identify individual users and is subject to the privacy policies of the respective analytics providers.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service improvements. Material changes will be communicated through email notification and prominent notices on our platform at least 30 days before they take effect.

Continued use of our services after policy changes indicates acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your privacy.